Frequently Asked Questions
Quick answers about ordering, shipping, products and returns at The Lash House.
What is the delivery fee?
We charge a flat $4 delivery fee on all orders within Lebanon. See our Shipping & Delivery page for full details.
How long does delivery take?
Orders are processed within 1–3 business days. Delivery across Lebanon typically takes 2–5 business days after dispatch.
Do you ship outside Lebanon?
Currently we deliver within Lebanon only. Contact us if you need help with a special request.
What payment methods do you accept?
We accept major credit and debit cards. Cash on delivery may be available for select areas — contact us to confirm.
Can I return a product?
Yes — unopened items in original packaging can be returned within 7 days. See our Returns page for the full policy.
How do I track my order?
Log in to My Account and go to Orders. Visit Track My Order for step-by-step instructions.
Are your lash trays professional grade?
Yes. We stock premium Cashmere Silk lash trays in a wide range of curls, lengths and thicknesses — selected for consistency, softness and retention.
Do you offer wholesale or salon pricing?
Yes — contact us at sales@thelashhouselb.com or +961 81 761 986 for bulk orders and salon accounts.
How can I contact customer support?
Email sales@thelashhouselb.com, call +961 81 761 986, or visit us at Monot Street, Sodeco, Beirut.